You have obligations under the act. If you have more volume, why aren't you just assigning more staff to it?
To change gears here a bit, I want to go back to the Mark Norman scandal. CBC reported in 2019 about a military member who spoke on background. He said:
...he approached his commander in July 2017 asking for help with an access-to-information request for internal documents about Norman. His commander, he said, smiled and said there were no records because officials were being careful to avoid using the vice-admiral's name in memos, email and briefings. That would mean any search for records about Norman would come up empty.
That's where the term “this isn't our first rodeo” is from.
Has this nefarious practice ended? You guys used code names like “Kracken”. Who else have you used code names for, like Jon Vance?