I know there are a lot of similarities with the collective bargaining process and unions as that relates to the rights they have. Of course, our system here is managed differently under the act.
I've found over the years, when dealing with employee grievances, that oftentimes it's a leadership issue. I could look back at that in the career I had prior to this one. For some individuals, wherever they went in the organization, we'd see a bump in the number of grievances. That just seemed to be a trend that followed them. I think a lot of that had to to with leadership skills and interpersonal skills, and how they dealt, in this instance, with employees.
Mr. Lick, how much of the ballooning number of grievances we've seen is an issue related to culture and leadership? Conversely, how much is it related to the cultural change we want to see within the organization?