To follow up on that, you talked about mandatory timelines and the benefits that come with them as they relate to resolving grievances and complaints. I know that in dealing with unionized employees, the big issue is that it becomes a morale issue the longer it festers and boils. It can also lead to other grievances.
Can you speak to some of the morale issues that have come about as a result of the investigations you've undertaken in your office, and their impact?