We only see a grievance when it's referred to us by the Canadian Forces, which is long after the grievance has been filed. Usually it's four to six months at least after it's filed.
We do keep on our website the case summaries we publish. If an individual calls us, we can direct them to our website with case summaries so they can have an idea of what types of findings and recommendations have been provided in the past. When final decisions are made by the chief of the defence staff, we summarize them and add them into our case summary batch so a griever can see, in essence, how the Canadian Forces may have looked at it.
In terms of us engaging in conflict resolution early on in the process, that is not part of our mandate.