As I said, we're very effective in getting resolutions for people who come to us, but we can only really help people resolve an issue if they come to us, apart from some of the systemic investigations we do.
On an individual basis, yes, we're very successful, but we always say to people, as I think I mentioned earlier, that if they can come to us earlier, we may be able to help them earlier, whether that's with information or helping them deal with a particular issue. Sometimes it's a simple phone call to somebody we know in our great network of contacts.
Some people leave it to the last minute to come to us, and that's usually not helpful. We can still help them, hopefully, but we always say to people that, while we're the office of last resort, we're also the office of first resort to help people deal with an issue, hopefully before it becomes an issue in the first place.