There are two areas of restriction that really bear down on the ombudsman's office. One is financial control. The other one is human resource control.
It was ludicrous behaviour. It got to a point where I wanted to travel as the ombudsman and had to get approval to do that. It would be things along the lines of being asked to submit my claim and do the factoring four places beyond the decimal point. It got to be such a laborious process to go through to get anything done.
We once wanted to staff a position, and we determined the attributes and assets that this person needed. Then, when we sent them to the department for posting—because they have the authority—they changed what we put on the bulletin. It changed into the type of individual they were recruiting and not what we were recruiting.
Having those things always in someone else's hands was really restrictive to the ombudsman doing his job.