Someone needs to make a decision as to whether the operator is dealing appropriately with the response. I would say that 95% of Mr. Donihee's operators are people you can rely on and take whatever they say to the bank. There are still some other people who occasionally have problems. Somebody needs to have the discretion to say, “Gee, here's the risk. Here are the consequences. These guys don't have a great track record. Maybe I'm taking over.”
On March 31st, 2015. See this statement in context.