So there was a call for tenders.
I had a close look at this, and from spring 2021 to the end of 2023, 48,000 files were sent from Quebec. Only 23% of those who submitted one of those 48,000 files received a response. There were many complaints because people, francophones, received responses in English only, which is totally unacceptable. In addition, the wait times were very long for people from Quebec.
Have you taken action to address this situation?