In the questionnaire, we ask why it is important for the respondent to obtain or not obtain services in French, or why he has not sought to obtain services in French. If this person did not try, it is perhaps because the service was not offered or because the person was reluctant or because he did not want to waste time or delay the process. We will be in a position to gather those reasons.
That is why we are trying to gain a better understanding of the entire issue of services being provided in French.