From the outset, we agreed with communities on very specific things. Ultimately, clients had to be even more satisfied and there needed to be more professionals working in the language of the minority. We will measure these things. However, that will take time. In five years, we will have accomplished certain things, but not everything. There will always be people living in a minority situation who will have trouble finding services in their language, but by then they should be fewer. And people should at least have the hope that things will change.
On October 26th, 2006. See this statement in context.