Mr. Pigeon, with your permission, I'm going to go a little further on this matter.
I live in Edmundston, and I have to travel 450 kilometers to buy a ticket. If there's no travel agency at home, I have two options: Air Canada Online or the airport. I won't drive 450 kilometers hoping to buy a ticket so that I can travel, whereas the other solution available to me is Air Canada Online.
How can you use the air service if you're unable to buy a ticket in your language? Why isn't it included directly because this undermines the ability of Francophone citizens to buy a ticket.