As you said so well, your question goes beyond the provisions of the bill we're debating today. The purpose of those provisions is essentially to restore language rights and enabling conditions to what they were the moment Air Canada proceeded with its restructuring. The purpose of the bill is to act on the obligation imposed. Your committee and the Commissioner of Official Languages have informed Air Canada on numerous occasions that it had strayed from the provisions of the act following its restructuring.
The other point that you raised concerns the very core of the business, in my view. I would be very uncomfortable commenting on how the business does its marketing or manages its day-to-day affairs. I believe the business served approximately 32 million passengers last year.
As for official language complaints, I would note that they aren't very numerous, not to say virtually negligible. If this business wants to keep its clientele in the competitive market we have right now—and I think that's the case—it will have to make every possible effort to ensure that clientele receives good service, but also that it is satisfied enough that it wants to use its services again. I'm giving you this explanation because it seems to me that's a matter of simple common sense.