We mainly use incentive schemes to increase our bilingual capacity. For example, we have information sessions in airports on the requirements of the Official Languages Act. In Toronto, we provide training in the classrooms but we have also taken steps to encourage the use of French in our client services. One thing we have learned over the past 10 years is that many of our employees went to immersion high schools. They're able to read and write French without difficulty, but they have a harder time keeping up a conversation because in school the focus was on writing and reading.
On November 21st, 2006. See this statement in context.