In this statement we're saying that we feel it makes good commercial sense for us to be able to serve our customers in the language of their choice. We have never pretended that being able to serve our customers in the official language of their choice was not un atout. We have always felt that doing so was in our own best commercial interest, and that should dictate our service in various official languages.
I've already said in this statement that we go over and above the obligations imposed on us by the Official Languages Act, because the Official Languages Act says we are to provide service in both official languages where numbers warrant. We actually don't respect that part of the Official Languages Act because, from our perspective, we are to serve our customers in the official language of their choice anywhere we fly, regardless of where the numbers warrant. So if there is any example that our commercial interest encourages us to provide official language services wherever we fly, that is it.
On language of work, our employees are trained in and have the ability to access employee services in both official languages, regardless of where they are. And I think that is a reality of our employees today.
Complaints received regarding language of work are almost unheard of in many instances. In the last couple of years I think there have been under five per year, and in the last year there was one. In a few of these cases it was the result of a misunderstanding of the obligation on the part of either the employee or the manager responsible. But we try to train our employees and our managers on what those obligations are, and as Mr. Lemieux suggested earlier, we do it in a positive way, not just in a negative way.