Good morning, and thank you for having come to meet with the committee.
You said that you will respect the terms of the Official Languages Act for both languages. Clearly, however, when we speak about respecting an official language, we are always referring to French. There is no problem when it comes to respecting English.
French-speaking Canadians often have no choice but to fly Air Canada as it is the only carrier serving their region. Yet these passengers are not served in French, they do not understand the flight attendants, etc. You said that it is first and foremost a question of good business sense. I would imagine that it is a priority for you to be understood by your clients when you are serving them. However, I can assure you that each and everyone of us has recently had at least one experience of the Official Languages Act not being met, which was not being able to receive service in French. As a business, you ought to be committed to serving Francophones in their language, but this is unfortunately not the case.
Furthermore, you said that a bill, which intends to remedy certain issues, is being studied. Although it does not address all of the problems, it will allow passengers to receive more services. However, in your presentation, you said that section 10 of the current act already covers all of this.
Could you explain this to me?