Employees do not really comply with that order. It really has to be re-enforced, because clients are exasperated. I stopped asking after having to make too many requests. I let it slide because otherwise, we would have to spend the entire trip complaining, which would be awful. In fact, a trip is awful when one is dissatisfied.
In fact, I am concerned when you say that the proposed legislation does not carry obligations that you are currently fulfilling. To our mind, the bill should improve things. It is a pity that the bill per se is not being discussed. That comment really struck me, and I wondered what was going to happen.
For example, what do you think of the fact that Aeroplan does not provide its services in French, or is not legally bound to provide services in both languages? It's almost as though the client is left to fend for himself and work things out.