It is overwhelming to see that you are making an effort and trying to respect the conditions, etc., but at the end of the day, the Act is not being respected. A bilingual service is either provided or it is not.
When I fly from Montreal to Ottawa, I find it difficult to accept that I am not served in my language, even although a failure to do so contravene the Act. I also have difficulties in accepting that Air Canada, which is used to service the Atlantic region, has been replaced by Jazz, and that as a result, rules governing language of work, an equal participation of Francophones and Anglophones, community developments, and linguistic duality are not being respected. Air Canada no longer operates in the Atlantic region; Jazz is now our service provider.
You have essentially used the back door to do what you could have not done under the Air Canada banner. At least that is the way we see it.