At the Office of the Commissioner of Official Languages, employees use Air Canada and travel a lot. We've asked all the employees, during their travel, to do a personal evaluation. It's not a matter of acting as investigators but just as ordinary travellers.
I really can't tell you the results of this evaluation. However, I can tell you that the evaluation of the quality of greeting and services in both official languages can be done in a more official way or in a more familiar way. We use several methods, including a more familiar approach.