Sure. As Monsieur Dussault said to you earlier, we have established working relationships with Air Canada, trying to establish some proactive discussions about how some of these chronic problems can be alleviated. I'm certainly coming to realize there are some chronic areas and there is a....
You are more aware than I of the nature of the in camera discussions you had with Air Canada. I'm obviously not aware of those. Originally, when I planned this appearance, I had hoped I would have the advantage of being able to read the transcripts of the Air Canada presentation. I haven't had any conversations with Air Canada.
So let me talk on a slightly broader level of some of the ways in which this could be approached, not simply for Air Canada, but in a broader nature, in a broader way. The concept of looking at language as a key element of hospitality and of welcome is a key factor. One of the reasons Mr. Bélanger has had such...I don't want to use the word “anger”, but has had a certain frustration in his experience as a traveller is that he has not felt welcomed and he has not enjoyed the kind of hospitality that is a key part of what one can expect as a member of the travelling public.
One of the important elements of language policy is the regulatory element that's built into the law, which is part of my responsibility. When I first came and talked about the cheerleader/nag elements...these are not necessarily contradictory. There are ways in which the approach of the commission can be integrated. How can we talk about language in a different way, in a way that we're talking about identity, in a way that we're talking about welcome, in a way that we're talking about hospitality, in a way that we are talking about making all Canadians feel at home in this country? One of the key elements of this is so that unilingual Canadians can travel in this country, and one of the key ways in which they travel is on Air Canada.