Even before I held my current position, I was always a client of Air Canada. I was sometimes surprised by the quality of service in both languages. Other clients have had unfortunate experiences. I think that many Air Canada employees make significant efforts.
As regards the grants, this is more of an issue for the Standing Committee on Transport. Nevertheless, one thing is important: because of the very nature of the act and because of the government's limited authority, we are forced to adopt a regulatory approach and the commissioner has to play the role of ombudsman.