Thank you. I'm really pleased to hear your comments. In my opinion, it was extremely ironic to see that the magazine was published the very month where we began reviewing a bill about Air Canada and official languages. It was quite ironic. The government is delivering a very confusing message. On the one hand, it is trying to deliver a certain message and, on the other hand, it doesn't apply its own guidelines.
Essentially, I'm wondering what the government is trying to say. It could be: "Do as we say but not as we do". With this government, this is a real problem in the country.
That being said, I would like to focus on Air Canada's online services, another matter that I raised. I am pleased to hear that you do not share the minister's view. I do not share his view either, and perhaps he needs to gain greater insight into the reality that exists in certain regions of the country.
I come from northern New Brunswick, where there are airports but they are not served by Air Canada. Some of these airports are served by Air Canada Jazz. If I need to travel, there is service in Bathurst, and, further away, in Moncton.
If I am a unilingual francophone and I cannot read, write, or understand English and I'm leaving from the International Airport of Greater Moncton, I have to purchase my ticket in advance. With the changes made to the reservation service, this is not so easy anymore. We used to be able to purchase tickets through travel agencies. By implementing certain changes, Air Canada encouraged its clients to purchase their tickets online rather than go through an agency.
Online services are all well and good; however, if one day this becomes the only way for someone in my neck of the woods to purchase a ticket, and this person is not able to understand or read English, we have a serious problem.