I'd simply like to add that over the years, and certainly more recently, we've established many working relationships with Air Canada with a view to resolving complaints. For example, we've met regularly with vice-presidents of Air Canada to determine how we could work together to solve complaints and at the same time help them improve the quality of service.
The commissioner will probably want to establish these types of relationships himself. I simply wanted to say that there is already a working relationship between the Office of the Commissioner of Official Languages and the people from Air Canada with a view to helping them on this issue.