Obviously, it is an internal exercise. It is something we use to guide us in our discussions with Air Canada. As the commissioner explained, we have a wide range of tools to try to improve the situation of Air Canada. This is not an official form to be completed in 53 copies, but a tool we use in-house to seek other kinds of information.
Air Canada is applying its own efforts in that direction, but we have set up this tool to try to collect the kind of information that lets us tell Air Canada, say, that there might have been fewer complaints during the restructuring period, but the number of complaints might simply have dropped because people did not know whether they could submit complaints. This is to offset, in a way, the systematic observations that seem to show quality of service has dropped somewhat. It allows us to show Air Canada that the smaller number of complaints is not in itself a sign that quality has improved, but that it may be due to other reasons.