First, I'm going to address the issue of governance.
Since I took up my position, I have seen that, in a hierarchy like the federal government, messages coming from above have more importance than those coming from next door. When the Privy Council had a responsibility for official languages coordination, I got the impression that action plan successes were due in part to the fact that it was the Privy Council Office, the Prime Minister's Office, that asked the departments questions. The people from the office asked them what they had done and whether progress had been made. That required a faster and more careful response than if it came from a colleague department, if I may put it that way.
I think it's like in life or in any office: you give a faster answer to a question that comes from the office upstairs than to one from an office on the same floor. It's somewhat the same thing for the Committee of Deputy Ministers. When it's the deputy ministers heading the departments who handle the official languages issue, they see that their department complies with the act and makes progress, whereas, if the decisions are not made at that level, it's less effective, and the response is not as fast. In short, the issue is not taken as seriously as if the directives were coming from above.