Mr. Chairman, my answer will also cover some aspects of the questions put by Mr. Nadeau, who mentioned some rather sad cases involving the RCMP. I think there is some common ground in the remarks by both members.
I will say two things. First of all, the aspect that is missing in both of these incidents is the important value underlying all involvement by the Office of the Commissioner and which is at the basis of the act itself. I am talking about respect. When institutions do not show respect to Canadians citizens, incidents occur.
Secondly, I have already noted that certain institutions are caught up in a series of incidents. Complaints are received, investigations are conducted, and reports are produced. Then more complaints are received, more investigations are conducted, and more reports are produced.
We are trying to develop a third way of dealing with institutions with the systemic problems. We are looking at developing the ombudsman role. In addition to dealing with complaints, in addition to notices, we will sit down with the institutions that we can clearly see have a problem. We will try and see how we can establish a new dialogue in order to change their behaviour.
We are currently holding discussions with Air Canada. I have spoken with the Canadian Forces and I have met the new Commissioner of the RCMP.
We are very much aware of the incidents raised by the members of Parliament, and these are very important matters. This is something to follow up on in the annual report.