You have yet another instrument. You need not restrict yourselves to dealing with individual complaints, you can go further and launch a systemic investigation. I can tell you—since I have toured all bases myself—that what we are seeing in Borden will also happen in other bases.
I believe that the Official Languages Commissioner has already stated that National Defence had the worst record on official languages and bilingualism. It seems to me quite appropriate for the ombudsman, who has seen the scope of the problem, to initiate a systemic investigation, particularly since you are not short of staff. I know you are very busy, but nonetheless you do have 50 officials under you.
Do you plan to initiate a systemic investigation, so that the issue is not restricted to Borden? I believe that many people could testify about how things are across the system, except in Quebec, I would think, because the bases in Quebec are more respectful and more bilingual than those in other provinces.