We have received very few complaints. When I went to Borden and heard about the issue, I was surprised, because, quite honestly, I was not expecting it at all. Before I visit any base or wing, I always ask the people in reception services who get complaints to inform me of them. During my work in preparation of my visit, no one told me that I might hear about some language complaints.
On November 20th, 2007. See this statement in context.