I would just like to make two points, if I could.
I've apologized for and I regret, as I've said on a number of occasions, the way the communications were handled with Madame Aucoin. I would not disagree with the points you made. That is why, once we became cognizant of that, we sent someone to ÎIes-de-la-Madeleine to become the primary point of contact to provide, in a compassionate and sensitive fashion, all of the information that you have indicated.
I agree completely with you that's what people deserve, and I regret very much the way this particular incident unfolded in that situation.