As the individual in question is a member of the Canadian Forces, I'll answer, Mr. Chairman.
Yes, she had to speak in English. I don't excuse that employee. He is an anglophone. He admitted so at the start of the conversation. He meets the language standards of the position and the duties. We're not trying to judge the quality of his French. Under the Official Languages Act, we must be able to communicate with people in the language of their choice.
The employee was dealing with an extremely delicate subject with a person who was really concerned by the tragedy. I believe he made a valiant effort to communicate the information and to explain that it was now the RCMP that was handling the matter. I admit he had some difficulty, but he ultimately managed to communicate with the woman in a relatively sympathetic manner and to give her an explanation.