Once again, according to the standards and procedures, I can tell you that the information is communicated to the police, whether it be Sûreté du Québec, the RCMP or another police department. They send people who are able to inform people and deal with these delicate situations. It is very difficult—and that's why we act in this manner—to have a telephone conversation with people in these kinds of situations. And if it were done by people at our communication centres, that's the way it would be. That's why we work with the local police departments so that these communications are done more directly and so that support can be given to these people in a situation of distress.
On May 29th, 2008. See this statement in context.