I'm going to make a very brief comment before handing over to Mr. Coderre.
It looks like the entire human aspect is being lost in all this, and I deplore that. People are becoming mere figures and statistics. You're wondering whether there are enough people to warrant hiring bilingual individuals. If so, they may have a B or BB level, or whatever. The whole human aspect and the importance of communicating in a situation of crisis or distress are being left to one side. I wanted to say that because I find it utterly deplorable. I hope these decisions aren't being made just to cut costs.