Yes, all right.
You also have to consider assistance and support. The idea isn't simply to say that the information has been transmitted and then move on to the next call. You also have to offer people assistance and support, have the information to hand, so that you don't leave them waiting. That makes no sense.
I was a teacher. When a student had been forgotten, when he wasn't put on the bus, you can be sure that the information given to the parents was quite a bit more concise and that numerous efforts were made to reassure them. In this case, we're talking about the probable death of a person, about searches, and so on. The French is of poor quality. A C level has to be required.
If I'm not mistaken, you said in the Public Accounts Committee that 22 centres were bilingual. However, I've now learned that nine are. They have to be able to respond to all citizens across the land in both official languages. I hope that's clear. I won't even ask you for your opinion on that. I suggest you go and see your officers responsible. We will do our job and ensure that the quality of service in these kinds of situations is improved. Thank you.
Thank you, Mr. Chairman.