A clarification: the Treasury Board is responsible for coordinating the program and ensuring that policies are implemented.
I will now come back to an essential element: the institutions are the ones that are responsible for complying with the act and for fulfilling their obligations.
It is true that we are responsible for working with them, encouraging them and giving them the required guidelines and direction. In this regard, we have also taken into account the observations made in the report of the Commissioner of Official Languages. We have been working and, indeed, continue to work with Air Canada very specifically on how this company can improve service delivery and language training for its employees.
We are also working with the Department of National Defence. The Canadian Forces have their own system and their own obligations under their legislation. We also hold discussions with several other agencies.
Our change of direction over the past few years has helped us focus on agencies that appear to have more difficulties honouring their commitments or that seemed to trigger the most complaints.
Instead of covering everyone, over the past two years, we began to focus specifically not only on central government organizations, but also those institutions that come under the Official Languages Act, to help them improve their performance.