I am aware of the role that you play in the machinery. You are not the decision-makers; you carry out the decisions that are made by the department or the minister.
However, it is disappointing to observe that we must always go back to the drawing board with the players I mentioned earlier, and that there is no greater reinforcement.
If your role is simply to pay lip service, then it is up to the minister to show some leadership and to change things. We have seen who the minister is, and that is all I will say.
Active offer is more than just a theme. It is a reality that should exist throughout the federal government apparatus, from sea to sea, to ensure that francophone citizens—because it is they who are mostly in the minority, if I may express myself thus—can obtain services in French. In addition, active offer means ensuring that, in person or on the phone, these francophone citizens can obtain services in French, from the outset.
The Commissioner of Official Languages once again showed in his latest report that there are shortcomings in this regard. How do you ensure, in a tangible manner, that an active offer of service exists in all departments?