Mr. Chair, we have had talks with the Canada Border Services Agency so that the service can be improved. However, I should point out that under the act, the linguistic obligation to serve the citizen is not an individual one, but rather an institutional one. So what is important is that the Canadian Border Services Agency serves the citizen in the language of his choice.
In response to the question by the member regarding airports and the Olympics, it was precisely to point out that challenge, in terms of the Olympics, that we conducted this horizontal study. We started with a study that we made public in December, followed by an awareness campaign for about 20 federal departments and institutions, precisely to tell these institutions that this is a global event. One of the responses we got and that I was quite concerned about was that it was business as usual. And yet it is not business as usual; this is a global event where the whole world will be watching and where expectations of Canada will be very high.