Thank you, Mr. Chair.
You studied 15 different institutions, Mr. Fraser. If I understand correctly, the performance of nine of these federal institutions had worsened. Twenty per cent of francophones do not manage to get service in French. These are some of the points that are made. Ninety per cent of the complaints are made by francophones. I am talking about complaints made to the Office of the Commissioner of Official Languages.
How do you explain that? I know that this does not happen just in the federal public service, but it is mainly in the federal public service. I would like to emphasize that I am not blaming public servants. You were talking about the institution a little earlier. Why is it that we are still in this situation? Who needs a kick in the pants if we want to see some change?