The survey is voluntary and it is used to ascertain from the clients whether or not they have been served in the language of their choice, whether the quality of the service was good, if they got good value for money, etc. It is a bit like traditional surveys, if you like.
Moreover, we have with us one of our employees who works as the official languages coordinator for our programs and serves an interface with the Office of the Commissioner. Ms. Desaulniers is here. When the Office of the Commissioner receives a complaint, this complaint is forwarded to us, to me and to Ms. Sirsly, who is the Official Languages Champion—we are using the government's terminology, but it is true that she is a champion all the same. Ms. Desaulniers is responsible for investigating the complaint, but she also responsible for the follow-up with the representatives from the commissioner's office and for providing the latter with information.