Thank you, Mr. Chair.
This morning, I want to focus on the single and only complaint that you claim was received. We will see as time goes on if it remains the only one.
One of my constituents, among many, experienced some difficulties with the CBSA Learning Centre located in Rigaud. I will describe the issue and see how you react to it. The commissioner may have done some work, and I do mean "some work"—because it appears that the staff was changed. We will see how these things are treated in the future.
When a complaint was lodged, a woman, Ms. Allison Rodriguez, an employee from the Psychology Section in Fredericton, New Brunswick, called her with respect to a psychological assessment that had to be carried out before going to Rigaud. I believe that this is the norm. My constituent asked why she was not able to take the test and do the course in French, because she is from a francophone region. She was told that the results from the test would take too much time to obtain, and in any case, she is able to speak English.
New Brunswick is not an anglophone province, but a bilingual one. Edmundston is even more French-speaking than many other regions in the province. Perhaps there are more francophones in certain regions located in my colleague's, Mr. Godin's riding, but I can guarantee you that there are many francophones in my constituency.
I, for one, have had problems in Canadian airports; even after having specifically requested French-language services, even after I spoke French more than once. I was forced to specifically ask for services in French, whereas I was only speaking in French.
This is a similar case. This citizen had to take the test and ask if she could do so in French; but she was told that it would take too long, and that she spoke English anyway. I also speak English, but I have rights, and if I request to be served in French, that should be provided automatically.
I would like to hear your comments on this matter.