Let me continue.
On April 27, this person came to Rigaud and, once she got there, she learned that the course in French was being offered at the same time. Then, she was told that the class in French was mainly reserved for Quebeckers.
Let me continue, and you will have an opportunity to reply.
On another occasion, during a session regarding firearms, she made a request to the teacher. Because she had taken her firearms courses in French, she did not know the English terms. She asked to be given the French notes, and they answered that because she was taking the course in English, these would be the only notes that she would be given, and that she should make do with them.
You seem to be trying to be vague in your answers, when I put specific questions. It never seems to make sense. However, I have to agree with my colleague Mr. Godin, when he says that we hear many times that everything is fine with the government services, whereas things are not going well in reality.
You said that there does not seem to be a large number of complaints. I have already mentioned, here at the Standing Committee on Official Languages, my experience at Winnipeg airport. I spoke in French twice in a row and I never got service in French. Finally, they wanted to search me manually. They could not find anyone who spoke French. You may think that this is funny, but it should make you think. I did not file a complaint, although I should have, and should file one today. I tried to make my request in French, but it was impossible. Before going through the search, I wanted to hear what I was being told in French. Finally, they found someone within the entire group of employees. The gentleman, very kindly asked me “would it be all right with you if we gave you a massage?” I knew that this would make you smile. But you do understand that there was a big difference between what I should have gotten as a result and what was being offered to me.
After looking at the series of events, we are told that there is no problem. Nevertheless, in practice, there is a problem. When a problem comes up like the one that came up during the firearms course, why are people told that these are the only notes that they will get, and that they should make do with them?