You must note that we have only five minutes and that that includes my question and your answers.
I was expecting more problems in Vancouver, thinking that it's less francophone there, but that was not the case. As soon as I asked to be served in French, the process was triggered, in other words someone went to enquire and another person arrived to serve me, all in the space of a minute. But in this case I, of course, did not make a step forward until I had obtained the service and that delayed a number of people. I can manage, I can endure this type of stress, but if someone were unwilling, I could imagine how they would feel.
These were young staff members who, I would imagine, probably did not have much seniority and must have received their training relatively recently. I did not ask them how old they were. Why do we have to be subjected to this type of thing?
There is also the case of Mr. Lauzière, last spring. Returning from Las Vegas, arriving at border services at the Macdonald-Cartier airport in Ottawa, he could not get service in French. That was also the subject of a complaint. Is it simply a coincidence that people from Gatineau are experiencing these situations, or are the cracks in the floor so big we can't even see them anymore?