Thank you, Mr. Chairman.
There's no problem if you're travelling by car through the U.S. border, but by plane, people may be in a rush, the fact is that they may have to change planes, that a change may have to be made over the phone, trying to clarify the situation; it's all the more complicated. How do we manage this? Either the service is bilingual or it is not.
I would like you to explain the issue of using the phone. Clearly, in Canada, there are two official languages, although it doesn't seem to be upheld. I don't believe there is a single place between Newfoundland and Labrador and Vancouver where employees only speak French and anglophones cannot receive services in English. Among the 20 complaints you've received, how many come from anglophones?