Mr. Chair, when the official government starts giving credit to the official languages commissioner, I get worried. I'm not saying that he doesn't do a good job, but it seems to me that everything is fine and dandy in his reports, whereas people who land at the airport can't even get service in their own language. And then this lady uses her time to commend people on the work being done. In any case, people will be able to judge for themselves.
Concerning the inspection process, do you have a program that allows you to determine what service ordinary travellers receive, or do you rely solely on complaints? Do you check the customs counters yourselves?