No, that is not my question, sir. I’ve understood that.
My colleague Jean-Claude D’Amours' question had to do with the fact that someone said to the complainant that if she chose to take the test in English, it would go quicker. It wasn’t about knowing whether or not she had a choice. There is the issue of choice, but there is also the issue of speed.
Let's just say that I have the choice to either take a car or to walk to get to a movie. If I take my car, I’ll get there quickly, but if I walk, I may not make it. A choice was given to her.
I don’t know if you’re aware, but these days, when you call an agency—it seems to be quite common—you press 1 for service in English and 2 for service in French. If you press 2, you wait half an hour, and if you press 1, you will speak to someone within five minutes. Is that the type of problem we are dealing with here?