We're still discussing the terms for solving that problem. Yesterday I was told that, with regard to the delivery of services, they will ensure that, in certain places where there are dealings with the public and the media, 30% to 55% of staff on hand will be bilingual. There will therefore be a strategic effort in the organization of volunteers, which is a response to one of our concerns. It's all well and good to have 12,000 bilingual people; if the right person isn't in the right place, that doesn't solve the problem. We're monitoring the application of our recommendations as closely as possible.
On October 22nd, 2009. See this statement in context.