With regard to this case, we conducted a fairly detailed investigation into what happened with the complainant's request. It was quite complicated. Following the investigation, we found no evidence that the agency had not used the language chosen by the complainant. Ms. Charlebois can explain that to you in greater detail.
We suspended the investigation, but we did not determine whether the complaint was founded or not. We can't say that it was unfounded, but we suspended the investigation. However, in the course of that investigation, we had discussions with agency representatives, and we realized that there was a lack of information transmitted by the central agency to people in the regions. We informed the agency that employees in the regions should be able to provide people with better information on course schedules.
As a result of that investigation, the agency now informs candidates of the language choices possible at each stage of the candidate selection and training process. The agency also emphasizes the possibility of failure if a candidate chooses training in the second language. As we've seen in other institutions as well, when, for one reason or another, a citizen chooses the second language, that person subsequently discovers, in some instances, that he or she should perhaps not have chosen the second language.