That's even better, Mr. Galipeau; it was required by Parliament.
I didn't sign that agreement; it was the airlines that accepted those rules. Once the rules were accepted, you're saying we should discharge you from that responsibility. I'm sorry, but that's part of the initial rules.
I nevertheless want to make a positive comment, Ms. McEvoy: the flight attendants are making increasing efforts. I can't deny that and I can say nothing negative on that subject.
You continued your presentation and I said to myself that things were still the same, that we were hearing from the Air Canada people and we were still getting the same comments.
You said a little earlier, talking about service: “[...] offering our customers service in the official language of their choice is a fundamental and unwavering priority for Air Canada.” You understand that service is one thing, a face-to-face contact, but you also have to consider what we have in front of us. In the seat pockets where the magazine is inserted—