That's perhaps, among other things, because if you don't consult the magazine, you don't see the card. Your flight attendants used to draw people's attention to the seat pocket in front of them. People used it, could take the complaint card and write their comments on it, whereas now they don't have the choice: they have to go through the entire magazine to find the little section of the article that talks about official languages. It's much harder.
On October 27th, 2009. See this statement in context.