Thank you, Mr. Chairman.
Good morning, and thank you for being here.
You mentioned language training sessions and, among other things, a mandatory session called “Un moment s'il vous plaît”. I don't know when it was offered to Vancouver employees. I went to Vancouver in July. I took a plane back to Montreal, which must be a bilingual route, I imagine. I didn't experience this personally. A number of people—I say “a number” because it happened more than once—went to see the flight attendant and asked for information in French. I heard the attendant answer: “I don't speak French.” I didn't' hear, “Un moment, s'il vous plaît.” I don't know whether the training hadn't yet been given at that point or whether it's a mandatory session.
Is it mandatory because there is a reluctance on the part of flight attendants to improve their knowledge of their second language?