The reason why it's mandatory is that flight attendants have very different and varied schedules. Both flight attendants and passenger service agents in the airports are never in offices. They are either on board an airplane or at a counter. So time has to be set aside during work hours so that they can take this kind of course, particularly since it's a course designed to increase the awareness of people who are not bilingual. Indeed, there isn't necessarily very great interest. Once they've taken the class, we get a lot of positive comments because we've just demystified bilingualism for a lot of employees, even if we communicate a lot about language issues. That's a fact.
In Vancouver, for example, in September, all non-bilingual airport employees went to this course. There were two courses a day, half-day sessions, for all airport employees. Not all the flight attendants necessarily attended the course, but we communicate with them regularly concerning the obligation. You said you heard: “Sorry, I don't speak French.” I'd be pleased to know when, on what flight, because that the basis for a complaint—