Precisely. That's not just part of the “Un moment s'il vous plaît” course, which is intended for non-bilingual people, but a number of bilingual people who have learned the language since they've been working with us attend our courses to maintain what they've learned. That's what we're trying to do with these employees: we're trying to break down this kind of bubble. They're obviously afraid; they're not comfortable.
We're also trying to correct something else, the attitude of employees when they have to manage a situation in which they're not comfortable. We're trying to show them how to adopt a positive attitude and, with the few words they know, in certain cases, or despite their accent—